Frequently Asked Questions
Phone: Feel free to give us a call at +2348052616854 or +2347033126050 Our dedicated team is ready to assist you with any inquiries or assistance you may need.
Email: For written communication, you can send us an email at (team’s email address) We aim to respond promptly to ensure your questions are answered and your needs are met.
Contact Form: Visit our website and navigate to the 'Contact Us' page. There, you'll find a convenient contact form. Fill in your details and message, and we'll get back to you as soon as possible.
Social Media: Connect with us on social media! We're active on social media and we'd be happy to engage with you and address any questions you might have.
No matter which method you choose, we're here to ensure your experience with us is seamless and enjoyable.
We understand the importance of a seamless check-in experience for our guests. Check-in time is typically at 13:00 hrs (1:00 pm), but we are committed to accommodating your needs whenever possible. If you need an early check-in or have specific arrival requirements, please let us know in advance by contacting our reservations team at at +2348052616854 or +2347033126050. We'll do our best to make arrangements that suit your schedule.
We understand the importance of a seamless check-in experience for our guests. Check-in time is typically at 13:00 hrs (1:00 pm), but we are committed to accommodating your needs whenever possible. If you need an early check-in or have specific arrival requirements, please let us know in advance by contacting our reservations team at at +2348052616854 or +2347033126050. We'll do our best to make arrangements that suit your schedule.
Bookings can’t be cancel ed once payment has been made but We understand that plans can change, and flexibility is crucial. To change your booking, simply contact our reservations team directly at +2348052616854 or +2347033126050 [Team’s Email Address].
Kindly change bookings 24 hrs before date of reservation.
In case you encounter any difficulties or have special considerations, don't hesitate to reach out to our friendly support team. We're here to assist you and ensure your experience with us is as convenient as possible. Your peace of mind is important to us, and we strive to provide booking options that suit your needs.
Absolutely! We offer convenient luggage storage facilities for our guests. Whether you need to store your bags before check-in, after check-out, or during the day while you explore the city, our team is here to assist you.
Here are the details:
Before Check-in: If you arrive earlier than the check-in time, feel free to drop off your bags at our reception. We'll keep them secure until your room is ready.
After Check-out: If you have a late departure or want to explore the city without luggage after checking out, you can leave your bags with us.
Day Use: Even if you're not staying overnight, we offer day-use luggage storage facilities. Keep your belongings safe while you enjoy the day.
Rest assured that our storage facilities are secure and monitored, ensuring the safety of your belongings.
No, we don’t have any discount codes, but to reward our guests for long stays, discounts are available upon approval by Bott Stay Management.
We understand the importance of ensuring your reservation is confirmed. Reservations are received upon confirmation of payment Immediately.
At Bott Stay, children are typically considered up to the age of 12 years old for the purpose of our policies. Our child age policy may vary based on the specific terms and conditions of your reservation.
Here are a few key points:
Child Policy: Children under a certain age (usually 12 years old) may stay free of charge when using existing bedding, depending on the room type.
Additional Bedding: If you require an extra bed or crib for your child, please let us know during the booking process. Additional charges may apply.
Age Verification: During the check-in process, we may request age verification for children to ensure that our policies are applied correctly.
For specific details related to your reservation or any questions about our child policy, feel free to contact our reservations team at +2348052616854 or +2347033126050
We strive to provide a comfortable and family-friendly environment for all our guests. We look forward to accommodating you and your family at Bott Stay!
For the comfort and well-being of all our guests, Bott Stay is a smoke-free environment. Smoking is not allowed in any of our rooms or indoor facilities.
Here are a few details to keep in mind:
Non-Smoking Policy: We have implemented a strict non-smoking policy within all indoor areas, including rooms, corridors, and common spaces.
Designated Smoking Areas: If you wish to smoke, we kindly ask that you use designated outdoor smoking areas. These areas are clearly marked for your convenience.
Penalties for Violation: Please be aware that violating our non-smoking policy may result in additional cleaning fees and charges.
We appreciate your understanding and cooperation in maintaining a clean and healthy environment for all our guests
Absolutely! At Bott Stay, we understand the importance of maintaining a healthy lifestyle even while traveling. We are pleased to offer a well-equipped fitness center for our guests.
Here are some details about our gym facilities:
Fitness Center Access: Guests have complimentary access to our on-site fitness center during their stay.
Equipment: Our gym is equipped with a range of cardio machines, strength-training equipment, and free weights, providing you with a complete workout experience.
Operating Hours: The fitness center is generally open all hours except midnight hours. Please check with our front desk for the specific hours during your stay.
Health and Safety: We prioritize the health and safety of our guests. The fitness center is regularly cleaned and sanitized to ensure a hygienic environment.
Whether you're an early riser or prefer an evening workout, our fitness center is designed to accommodate your schedule.
At Bott Stay, we strive to provide a comprehensive range of amenities to enhance your stay. Here's a glimpse of the additional facilities you can enjoy:
Bar: Unwind and socialize at our on-site bar. Whether you're in the mood for a refreshing cocktail or a cozy evening with friends, our bar offers a variety of beverages in a relaxed setting.
Restaurant: Indulge in a delightful dining experience at our restaurant. Our menu features a diverse range of culinary delights, crafted with care to satisfy various tastes and preferences.
Garden: Immerse yourself in the tranquility of our garden. It's a perfect spot to enjoy a quiet moment, read a book, or simply savor the outdoor ambiance.
Laundry Facilities: For your convenience, we provide laundry facilities equipped with modern appliances. Whether it's a quick refresh or a thorough clean, we've got you covered. In cases where you need our staff to do your laundry, additional charges applies.
These amenities are designed to complement your stay and add to the overall comfort and enjoyment of your time at Bott Stay.